Refund policy
30-day guarantee
We want Sudly to make bath day easier for you and your pet. If it doesn't, you have 30 days from the day you receive your order to request a return.
How to start a return
Email us at Seasonova58@gmail.com with your order number and a short note about what went wrong. We'll reply with the return instructions. Items sent back without asking us first can't be accepted.
Conditions
- The item must be in the same condition you received it, clean and with its original packaging if possible.
- Kits must be returned complete (hammock and accessories).
- For hygiene reasons, used lick mats, brushes and towels can only be returned if they arrived damaged or defective.
Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us within 30 days with a photo and we'll send a replacement or a full refund, at no cost to you.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show it.
Return shipping
If the return is because of our mistake (damaged, defective or wrong item), we cover it. For other returns, return shipping is paid by the customer.
Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.
Questions
Write to us at Seasonova58@gmail.com. We usually reply within 1–2 business days.